Frequently asked questions
Everything people usually ask about Hoplo. If you cannot find your answer, write to us: the addresses are on the contact page.
- Is Hoplo free?
- Yes. The chat and the filters are free. You do not need to pay or register to use Hoplo.
- Do I need to register?
- No. Press Start and you are in the chat. If you like, you can create an account with just your e-mail address: it keeps your settings on every device.
- Can I choose who I talk to?
- You cannot pick a particular person, but you can filter by country and gender. Within your filters the choice is random, and you will not be matched with the same person again straight away.
- Can I chat without a camera?
- Yes. If you have no camera or do not want to turn it on, use text mode: you will be matched with people who also chat by text.
- What does the other person see about me?
- Your video and voice, unless you turn them off, your messages and the flag of your country. Your gender and your account details are never shown.
- Does Hoplo work on my phone?
- Yes. Open the site in Chrome, Safari or another modern browser on Android or iPhone and allow access to the camera. There is no app to install.
- What if someone breaks the rules?
- Press Report during the chat and choose the reason. You can also block the person so that you are not matched again. Reports are checked automatically and reviewed by moderators.
- Who can use Hoplo?
- Only adults aged 18 and over. By starting a chat you confirm your age and accept the rules of the service.
- How does Hoplo choose my chat partner?
- At random among the people who are looking for a chat at the same moment, fit your filters and whose filters you fit.
- Why does the search sometimes take longer?
- Narrow filters leave fewer people to choose from. If nobody matches for a while, Hoplo suggests widening the filters.
- Can I turn off my camera or microphone during a chat?
- Yes. The camera and microphone buttons in the chat turn them off and back on.
- Can I switch between the front and back cameras?
- Yes. On a phone with two cameras, the Switch camera button changes the camera without ending the chat.
- What is the free account for?
- It keeps your settings, such as your gender and filters, on every device and lets you appeal a ban. You need only an e-mail address: we send you a link to sign in, with no password.
- How do I delete my account?
- Open the account menu, choose to delete the account and confirm with the link we send to your e-mail address.
- Why was I banned?
- Because of reports from other users or the automatic checks. The ban screen shows the reason and how long the ban lasts. If you think it is a mistake, appeal it from that screen.
- Does Hoplo record my conversations?
- Hoplo does not record video or sound. Single frames of the video are saved only in the cases the privacy policy lists: when someone reports a conversation, when an automatic check suspects a serious violation, or when a moderator checks for one. A report also includes the last messages of the chat. Messages are kept for a limited time; the privacy policy explains what is stored and for how long.
- Which browsers does Hoplo support?
- Current versions of Chrome, Edge, Firefox, Safari and other modern browsers on computers, Android phones and iPhones. For video chat the browser needs access to your camera and microphone.
- Is Hoplo available in my language?
- Hoplo speaks 18 languages. It picks your language from the browser settings, and you can change it in the language menu at the top of the page.